You won’t go wrong with Charleston Marine !!
Its worth the trip
24’ SeaPro, 250 Yammaha
quote:
Originally posted by gotchacoveredThen, when you insisted that it was still not fair, he dropped the whole bill and let it go, even though he was probably strapped for cash.
</font id=“quote”></blockquote id=“quote”>Strapped for cash??
Oh, I forgot sandlapper was loaded and wanted to change the oil for fun. Money is probably no object to him so yea he should pay the whole bill and give a few extra bucks to his kids.
Maybe you could settle on the materials at his cost but not the labor and not the mark up. I was HIS mistake. If you tear the foot off the boat leaving his dealership should he give you a new once since you “made a mistake”?
Set the trap boys, we going to pass through them again!!
I didn’t imply anything of the sort, Scoutin, and I did not intend for you to interpret me as justifying the mechanic. I also did not intend to imply that Sandlapper should pay for anything more than he ordered. I merely explained how the situation appeared to have gone down, per Sandlapper’s post, and how I would personally deal with it and why. I told him that he was under no obligation to pay for anything he didn’t order, but to make his own decision based on how he would want it to be handled if the positions were reversed. I pointed out that he would have had to buy the materials if he did it himself, anyway, so it seemed reasonable enough to reduce the stress of the situation by paying for the materials. If it was the mechanic’s mistake, then that would be gracious and reasonable at the same time. I have personally been in the same situation as a customer myself many times with various kinds of retailers and servicemen, so I can totally sympathize with Sandlapper’s position; however, I also know that boat dealers are hurting really badly right now, so by mentioning “strapped for cash”, I was only trying to explain why they guy might of cussed about it, because Sandlapper mentioned the guy cussing. Keep in mind that neither you nor I was there. I try not to make final judgments without both sides or witnessing the event myself. I agree with you that Sandlapper doesn’t OWE anything IF it was the mechanic’s mistake, but I’m saying two things: (1) I wasn’t there to know both sides of the story or to confirm how it went down, (2) miscommunication is sometimes no one’s fault, sometimes one guy’s fault, and sometimes the other guy’s fault, but it happens commonly with all human beings, and (3) as a rule, I believe you win in the long run by being gracious in situations like that. Also, keep in mind that I used the word “gracious” for a reason, based on the story, as told by Sandlapper. Being gracious is doing more than you are obligated to do.
Edit: I do not know who the mechanic or dealer wa
The shop owner should have eaten the cost of their mistake. Then you would have been on here prasing them which in turn would give them some positive exposure which may lead to future business from the members of this site and more of your business. Instead you may never use him again and there is an unhappy customer out there
www.advoutdoors.com
“I have tomorrow open!”
It’s common sense that if it was the mechanic’s fault, he should eat his bill and apologize, but all we have here is one side of a story from an anonymous poster on the internet. To Sandlapper’s credit, he didn’t ask us to judge the mechanic, but only to tell him what we would have done as customers in the situation. As a customer, I’d pay the bill, let it go, and just shop elsewhere if I felt mistreated in the deal. If I were the shop owner, I would eat the bill and tell the guy it was my fault, even if it wasn’t (unless I was convinced the guy was just trying to crook me, which does not seem to be the case here). Either way, as a customer or the seller, I’m not heavily inclined to burn a bridge and get war going over a $200 misunderstanding, and I don’t think we should be calling for a lynching without the other side of the story at a minimum. It sounds like the mechanic acted very unprofessionally, but again, anonymous poster, one side of story.
That’s why the Golden Rule is the best answer.
Gotcha Covered,
Lee Strickland
Strickland Marine Insurance, Inc.
843-795-1000 / 800-446-1862
quote:
Originally posted by Jolly MonPay the man and never use him again.
I agree, can not believe anyone in a customer service business would react that way.
I have made honest mistakes and just eat it and figure in the long run it kept me a customer which it normally does.
The fluids could not have cost him that much and could not have taken him more than an hour or so of his time
Sea Pro 210cc
Yamaha 200 4 Stroke
Dodge 1500 4x4 HEMI
I would have paid for the material and tried to work out something on the labor. Mistakes happen. I wouldn’t give the man the pleasure of spending my money in the future.
A wise man once said “Do as I say not as I do” Good advice when I tell you that.