Franchi SUXXXXX

I know this is a flyfishing message board, but I had to vent!
Has anyone else suffered terrible service from Franchi? I bought the 12ga. o/u Alcione T and returned it less than two months after purchase b/c of a problem with the ejector. After many phone calls and emails went unanswered I FINALLY got my gun back after 11 weeks! On those rare occassions that I actually was able to speak with someone I always got the runaround “it is shipping in a few days”.
After 11 weeks the barrel they sent me was rusted and had numerous scratches and scrapes and two burrs!!! I sent it back again today and have little hope of having it for Dove season…maybe by Christmas.