Was stretching my 7# Wulff clear/intermediate awaiting a school of stripers and SNAP! Line just broke.
Contacted the company and was instructed to send the damaged line and within the week a replacement was in the mailbox and on a reel.
Quality customer service goes a long way in my book!
RIO is solid in this area too. I had similar experience with them, but the line wasn’t broken
Its pretty crazy how well the fly fishing company’s treat their customers. Granted the gear is expensive. But we definitely expect a lot. I have a rod tip replaced at a very low cost ($25), St. Croix. A fly box replaced for free when the foam peeled up, SA. I bent a reel foot and had a new at my door for free with in two days, Allen FF. I bought an used reel and the drag was terrible on it, sent it back and had a new drag put in it for $25, Lamson. Some of these were my fault and some were the companies, but every case I was well taken care. I don’t know any other industry who treats their customers so great. Its one of the reason I never feel like I am spending too much money when I buy an expensive product that is fly fishing related.
It seems like every time I need good customer service, I get shot down. If my phone stops working or car breaks down, there’s never a free replacement. But with fishing it always is different. I’ve never broken a rod, but on my redington, I feel comforted knowing of I needed help, it’d be there. I agree with riverbum; its not so bad spending so much money