So much for a life time warranty with Carrot stix. Basically, if you rod breaks due to defect you send them $39 plus shipping cost and they will replace it. That will be my last Carrot Stix. It just a shame that companies can’t stand by their products like they should.
He must Increase,but I must decrease. John 3:30
Just curious what happened to it? I heard they were really bad for breaking in cold weather. That was enough to scare me off. Oh that and the fact that they were orange.
Good to know. They are extremely light weight and looked like a good quality rod. I would have picked one up if they weren’t orange (USC Alum). Has anyone tried any of the other e21 rods?
If two wrongs don’t make a right, try three.
They crack under pressure!
You can’t catch fish on a dry line
Went to set the hook and literally snapped in half. I set my drags light enough so that a rod should not snap. It was not real cold I would say the 50s .
He must Increase,but I must decrease. John 3:30
Yep, I witnessed it. Great feeling rod, but I was waiting to hear how the customer service experience went before I would commit to a purchase. No thanks. That rod broke well below the tip with little pressure. It was definitely a defect which happens. Normally, a company will ask to get it back to examine the break to determine (if possible) whether or not it was a manufacturing defect or consumer abuse. Them not distinguishing between the two is enough info. for me. At 40 bucks, they still make money. Not right.
good to know, just about to purchase e21, thanks for info
I have looked at them several times but, two things kept me away. One, I figured they were more geared to fresh water fishing and, there’s that whole orange thing. Figure they might not be able to stop a fish.
Sorry, couldn’t resist. Thanks for the post though, I really have looked at these a few times.
It most likely was not a defect in the rod. Carrot six are known for breaking frequently…especially if they have the slightest weak spot caused by a nick here or there, or dropped on the boat deck a while back, or banged around on a rough ride. They do not claim to be ugly sticks nor are they…however, they do claim to be the lightest and most sensitive rod on the market and with that they are amongst the top. It’s sort of a “get what you pay for” type of gig. You are asking a company to produce a rod that competes with the top line gloomis and shimano rods as far as weight, feel, and sensitivity goes but you want it for a quarter of the price…there is obviously going to be a sacrifice somewhere. With carrot six, that sacrifice happens to be in the extremely thin graphite walls of their blanks…I used to be sponsored by the company and had the opportunity to fish with most of their models for several years and I can tell you that at some point I broke nearly everyone of them. However, that does not make me like them any less (i have broken all makes and models) I now moved onto a different company (will remain anonymous) and find that even though they charge nearly twice for their rods they do not compare to the feel and sensitivity of the carrot stix. I guess my point in all this is to say don’t bash the manufacture for selling a top of the line product for a fraction of the price and even offering a lifetime warranty on it (given the 40$ charge). That totals out to 140$ invested in the rod. Or you could break your gloomis and pay the mandatory 50$ replacement fee and have $350+ invested. To each is own, I don’t really prefer the loud colors either, but I do think it was a genius marketing strategy!
If the manufacture was upfront with their warranty I am ok with their policy but not after the fact. Secondly, I did not bash carrot stix I simply pointed out to potential consumers the short comings of their warranty. Last time I checked CF.com is about sharing knowledge.
He must Increase,but I must decrease. John 3:30
Sorry c I guess “bash” was a little strong. Didn’t mean that at all. I just hear the same thing about companies like that all the time “the don’tstand behind their products, etc…” And your right most don’t, for example falcon rods won’t warranty any of their rods even their top of the line $300 rods. Daiwa used to be the same way until shimano started their “no questions asked over the counter warranty” then other competitors had to follow suite to keep from losing business. But back to my point, I think that offering a “no questions asked $39 replacement” is a pretty good deal considering their quality. But then again, you could go with another brand that has a reputation for being a little more durable…always a sacrifice somewhere. Didn’t mean to rub you the wrong way, just wanted to share my opinion on a matter that I feel often gets overlooked.
The $39 fee for the warranty is usually for the shipping and handling. There is a lot of paperwork involved to keep rods form getting lost and getting them shipped back to the customers so a rod tube to be mailed is usually about $20 - $25 so the extra $10-14 pays the people in the warehouse to track and ensure it gets shipped back. In the grans scheme of things that ain’t bad… If manufacturers were to just replace a rod every time it was broken AND pay the shipping they would be broke in no time. I don’t think it is a intentional jab at the consumer it’s just keeping a business running. Now this has nothing to do with you, just a general observation, After working in shops the last few years I have seen people bring in rod that a “Fish broke” and you can see the pressure marks on each side of the blank where a car door or window was closed on the rod. That is in no way the manufacturers fault and really the rod should not be replaced by the warranty but they do. Again I AM NOT SAYING YOU DID THIS, I am just pointing out why warranties are they way they are today. If you really feel strongly about it, contact the company and see if they will work with ya.
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you should check out my buddies line. If one breaks due to defect, no questions ask and you get a new rod at no charge. Plus you deal with only him & he now lives here in Charleston so you probably wont have to ship it . I am not just trying to help him sell rods either. i have a few of them and absolutely love them. I am about to get another one too.
http://www.bigbearfishingrods.com/ProductCart/pc/home.asp or you can email him or i can give you his number
$40 charge is pretty standard - G.Loomis, St. Croix, Temple Fork, etc all do the same thing. No one is making any money or even covering their cost with a warranty charge. Like someone else said above, the break was just as likely caused by a nick in the rod (from hitting the side of the boat, getting whacked by a jighead, etc.) than a true manufacturing defect.
So OK, there is no such thing as a manufacturing defect. Got it. Carrot Stix are PRONE to break due to normal wear and tear. I think I’ll take my business elsewhere. And by the way. What is the manfacturer’s cost per said rod…
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Originally posted by The Dude$40 charge is pretty standard - G.Loomis, St. Croix, Temple Fork, etc all do the same thing. No one is making any money or even covering their cost with a warranty charge. Like someone else said above, the break was just as likely caused by a nick in the rod (from hitting the side of the boat, getting whacked by a jighead, etc.) than a true manufacturing defect.
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Originally posted by RADDADDYSo OK, there is no such thing as a manufacturing defect. Got it. Carrot Stix are PRONE to break due to normal wear and tear. I think I’ll take my business elsewhere. And by the way. What is the manfacturer’s cost per said rod…
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Originally posted by The Dude$40 charge is pretty standard - G.Loomis, St. Croix, Temple Fork, etc all do the same thing. No one is making any money or even covering their cost with a warranty charge. Like someone else said above, the break was just as likely caused by a nick in the rod (from hitting the side of the boat, getting whacked by a jighead, etc.) than a true manufacturing defect.
I don’t think I said there was no such thing as a manufacturer’s defect.
Carrot Stix are very brittle and do break easily. The fact that the material is brittle and very likely to break if it is nicked slightly doesn’t make it a manufacturer’s defect. That’s also why I don’t own one, but I also would never buy a Shimano Crucial for that same reason.
Go ship a rod and tell me how much it costs. I assure you, companies are not making money off this. Warranty claims have put a number of rod companies out of business, and I would not be surprised at all if E21 is out of the fishing rod business in the next few years for that reason.
Go ship a rod and tell me how much it costs. I assure you, companies are not making money off this. Warranty claims have put a number of rod companies out of business, and I would not be surprised at all if E21 is out of the fishing rod business in the next few years for that business.
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agree 100%…I think there recent “excursion” into developing a new line of rods was to try and keep them from going under due to warranty claims and bad “publicity” from their consumers (i.e. CF.com and other sites around the country that have thousands reading daily). There new line of rods is similar to the run of the mill fresh water/inshore rod, not near the sensitivity of their original series. However, supposedly they wont break as easy…Anyway, I think as Dude pointed out, it is most likely too late for a comeback as the damage has been done. I have nothing at all against them or their product, I actually think its kind of unfortunate they got the rep that did…I guess they missed judged the niche
It must have been the Carrot Stix Wild Model.($130)I have broke 2 of them. The Original Carrot Stix($200) seem to hold there own.
Excuses? I’ve heard them all!
First, if people would be honest, and not try to return a rod THEY broke due to THEIR error, this would not be an issue. Second, Dude and Toothy, C Tackle is going to have to pay for shipping 2 TIMES, PLUS $39. That will come out to at least $65. Third, I find it interesting you two come and defend the manufacturer (I hope they are compensating you well) before you know the reason for the break. With that said, I DON’T KNOW the reason for the break, but could they at least not try to look at it (like other companies do) to try and determine if it was possibly a defect. $39 PLUS SHIPPING TWICE covers more than their cost. If it was their fault, they should eat it. Period.
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Originally posted by Toothy12Go ship a rod and tell me how much it costs. I assure you, companies are not making money off this. Warranty claims have put a number of rod companies out of business, and I would not be surprised at all if E21 is out of the fishing rod business in the next few years for that business.
agree 100%…I think there recent “excursion” into developing a new line of rods was to try and keep them from going under due to warranty claims and bad “publicity” from their consumers (i.e. CF.com and other sites around the country that have thousands reading daily). There new line of rods is similar to the run of the mill fresh water/inshore rod, not near the sensitivity of their original series. However, supposedly they wont break as easy…Anyway, I think as Dude pointed out, it is most likely too late for a comeback as the damage has been done. I have nothing at all against them or their product, I actually think its kind of unfortunate they got the rep that did…I guess they missed judged the niche
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Originally posted by DFreedomI have looked at them several times but, two things kept me away. One, I figured they were more geared to fresh water fishing and, there’s that whole orange thing. Figure they might not be able to stop a fish.
Sorry, couldn’t resist. Thanks for the post though, I really have looked at these a few times.
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