Looking for advice here! Not going to bash and get on a rant about the dealer (however they are local) just need some good clean advice. Here goes…
Bought a new 2017 boat about a month ago, said boat was to come with a 2017 Boat, Motor and Trailer. All three of which are 2017 year models. The trailer that I paid for was supposed to be new and not new to me. I was sold a brand new boat on a 6 month old trailer that has had nothing but issues from the start from broken items to electrical issues. This trailer was not new when I purchased the boat and now the dealer is telling me that I am to go through the warranty process to get all of these issues rectified on the used trailer they sold me. I don’t feel that I should be responsible for all of the issues with the new trailer as we paid for a brand new trailer that should not have these issues to begin with. I have asked for the proper new trailer to be put under my boat however have been told that warranty is how they are going to deal with it which I don’t believe is the proper way to handle this. I feel that they have passed their problem on to me.
If all facts are as said then it’s time to start calling out the dealership publicly and expose the story…Not many reputable businesses want negative advertisement about their business tactics!!![:0]
My opinion is the same:
Tell the dealership what they did that wasn’t right and clearly explain how they can make it right. If they refuse to do so, let this board and everyone else know who they are and how they treated you. When a business treats a customer right, the world should know. When they do someone wrong, the world should know.
Having said that, I don’t know what standard business practices are with boat trailers or what was communicated to you before purchase. My gut feeling is that the trailer should be 100% brand new unless they clearly stated to you otherwise.
If I bought a new boat and it had a used trailer underneath it I would not accept it until it was rectified. Is this one of those situations where the dealer keeps a stock of trailers in their yard, and when customer orders a boat, whether that be a week after trailer arrives or a month after, it is set up for that boat and boat is delivered and put on that trailer?
I guess what I’m asking is did you accept the boat knowing it was an older trailer or did they pass it off as new and you found out later it wasn’t?
If I bought a new boat and it had a used trailer underneath it I would not accept it until it was rectified. Is this one of those situations where the dealer keeps a stock of trailers in their yard, and when customer orders a boat, whether that be a week after trailer arrives or a month after, it is set up for that boat and boat is delivered and put on that trailer?
I guess what I’m asking is did you accept the boat knowing it was an older trailer or did they pass it off as new and you found out later it wasn’t?
Wadmalaw native
16’ Bentz-Craft Flats Boat
The dealer never explained to me the the trailer that we were purchasing would be a used trailer at all. Our expectations were new Boat, Motor and Trailer. After I complained about all of the broken/not properly working parts they explained that the trailer was six month old and had been used around their lot and to deliver other boats up and down the road. Brake safety cables is broken, trailer jack does not work properly, wiring connector corroded, lights not working properly, fenders damaged and so on. I personally think it was cleaned up and passed off a s a new trailer so that they did not have to deal with the above issues themselves. They do not keep a stock of trailers on their lot and I was told that I could not get a new trailer for what we paid for this one, however we bought the boat new as a package boat, motor and trailer so to me it would be up to the dealer to eat the cost of the proper NEW replacement trailer and then they work out the warranty issues on the used trailer, but they have passed all of the issues on to me.
Mind you this is not even a three week old boat and the trailer issues have become a nightmare. I notified the dealer immediately upon noticing these issues the first time we placed it in the water.
This definitely doesn’t say much for the dealer. When I bought my brand new boat from Marhsall’s Marine in Lake City, the salesman (Lance) took me out to their “test lake” so we could run the boat. Then, with the boat off of the trailer, we did a visual inspection of the trailer. Then, after loading the boat back up, we inspected the lights and turn signals of the trailer. We found the starboard side tail light/blinker on the trailer didn’t work so they had a tech jump right on it and fix it. All of this took place before we trailered the boat off of their lot. Had I noticed damage to the fenders and corrosion issues, I wouldn’t have taken delivery until those issues were addressed.
Hope they’re able to get this squared away for you.
This definitely doesn’t say much for the dealer. When I bought my brand new boat from Marhsall’s Marine in Lake City, the salesman (Lance) took me out to their “test lake” so we could run the boat. Then, with the boat off of the trailer, we did a visual inspection of the trailer. Then, after loading the boat back up, we inspected the lights and turn signals of the trailer. We found the starboard side tail light/blinker on the trailer didn’t work so they had a tech jump right on it and fix it. All of this took place before we trailered the boat off of their lot. Had I noticed damage to the fenders and corrosion issues, I wouldn’t have taken delivery until those issues were addressed.
Hope they’re able to get this squared away for you.
God bless the “ignore” function.
None of the above was completed by the dealer during the delivery process. They were late delivering the boat due to shortage of techs to install the electronics and did apologize for that piece of the problem. The Saturday the boat was delivered was rushed and I did ask the salesman about some of the things I noticed about the trailer and he said they were from the boat being tested at the ramp. We never inspected the trailer together out of the water because of this process being rushed. I have asked the dealer to replace the trailer with the same trailer and was met with resistance and they stated this is how the process works now we have to go down the warranty path. My point to the dealer was had this been a new trailer most if not all of the issues would not exist, but here we are and now I am having to argue with them over what the proper solution is. Not a good start to our new boat purchase at all.
I’m all for giving someone every possible chance to make things right but if you feel you have exhausted all possibilities with the dealer, inform them that you will be going to the BBB and filing a complaint and you will be taking to social media to inform others of the dealer’s transgressions.
I hate to say it but some responsibility is going to fall on you. I understand you mentioned things were “rushed” but big purchases like this should not be “rushed,” even if that means the transaction needs to be pushed back to allow for a more thorough handling of the process. I’m sure somewhere in the “legal paperwork” you signed during the purchase there’s some literature pertaining to your acceptance of the goods received in the condition in which they were received. I’ve heard of far too many cases where “Yeah, about that problem” turns into “It’s your problem” the minute you sign on the dotted line. I hope that’s not the case here and you’re able to get this taken care of.
I’m all for giving someone every possible chance to make things right but if you feel you have exhausted all possibilities with the dealer, inform them that you will be going to the BBB and filing a complaint and you will be taking to social media to inform others of the dealer’s transgressions.
I hate to say it but some responsibility is going to fall on you. I understand you mentioned things were “rushed” but big purchases like this should not be “rushed,” even if that means the transaction needs to be pushed back to allow for a more thorough handling of the process. I’m sure somewhere in the “legal paperwork” you signed during the purchase there’s some literature pertaining to your acceptance of the goods received in the condition in which they were received. I’ve heard of far too many cases where “Yeah, about that problem” turns into “It’s your problem” the minute you sign on the dotted line. I hope that’s not the case here and you’re able to get this taken care of.
God bless the “ignore” function.
Thank you bangstick for the advice, the dealer is currently trying to figure out what their path to rectify the problem is so I will give them the chance to make it right. I agree some of the responsibility should fall on me in some regard, however when the boat was delivered everything was clean and looked to be in new condition, day later when it was sunny outside and not raining we were able to take the boat to the ramp for our first family trip and that is when all of the issues started to arise and of course after seeing one thing that wasn’t right I went to looking over it all with a fine tooth comb. Bottom line is I paid new trailer price and was delivered a used trailer with issues. I feel that they should have discounted the overall transaction of the
Have you talked directly to the guy who runs the dealership, or preferably the owners? I’m having an issue with a vehicle right now that sounds similar. We’ve had a few problems with a new car. once I got to the “boss”, all things were cleared up. The owners can’t have these type of issues. It will ruin their reputation
Have you talked directly to the guy who runs the dealership, or preferably the owners? I’m having an issue with a vehicle right now that sounds similar. We’ve had a few problems with a new car. once I got to the “boss”, all things were cleared up. The owners can’t have these type of issues. It will ruin their reputation
Yes, I have emailed and spoken to him directly and he insists that warranty is how we have to handle this. I have explained the fact that we paid full price for a new trailer and were not sold a new trailer and he does not seem to care. He claims the trailer is a 2017 model which is correct however it has been on the road and used for 6 months which makes it a used 2017 trailer.
Ask them if they read this forum. I’d be much more assertive than you, which is good on you.
“No… it’s okay, I know the way out…”
I am not asking them to do anything more than what is right and what we paid for. It is hard for me to imagine how a small business can keep their doors open treating people like this. Let’s face it a new boat these days is not an inexpensive investment and when something like this happens it makes them look very shady.
If what you are saying is what happened, it sounds like some fraud is kinda happening.
I bet the manufacturer wouldn’t like to know their product dealer did this.
“I am constantly amazed at the stupidity of the general public.”
~my dad
Equipment:
2007 Grady White 222 Fisherman / 250 Yamaha
Simrad NSS evo2 and G4
1- 22 boy that won’t move out)
1 - 18 year old (fishing maniac)
1 - wife (The Warden)
What does it state on the Bill of sale New or Used? Have you documented all your complaints in real time? Give the dealer 30 day to make it right and take some sort of action! Make sure you document all meetings! Do this in person with a witness.
If everything you have said is true, why will you not disclose who the selling dealer is? Do not let some other unsuspecting buyer fall into the same trap you did. What he is doing is unethical and you need to burn him in a public forum. I would post the same story on Facebook, and on the multiple boating pages, and other fishing sites including the Hull truth. Take pictures, document everything and take his ass to court.
.
PROUD YANKEE
Oyster Baron
NMFS = No More Fishing Season
“Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him”
The dealer contacted me today and has agreed to replace the trailer completely with a new trailer which is the ideal solution. What I have learned from this experience is check everything with a fine tooth comb and don’t take anyone’s word. The dealer has made the decision to right the wrong and for that I am grateful. Just wish it didn’t have to come to this point to get the issues worked out.
Thank you everyone for the responses and advice it was much appreciated.
What’s sad is that the dealer probably wouldn’t have done the right thing if you wouldn’t have posted here. To me he still sounds like a bad business owner.
Not many reputable businesses want negative advertisement about their business tactics!!![:0]